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EmyLoanzon's avatar
EmyLoanzon
Iron Contributor
Sep 26, 2017
Solved

OWA for Android problems

Our employees using Android devices to access company email from OWA for Android are getting system prompts "OWA app must reset". They go through the reset process and get back to the original system...
  • C_the_S's avatar
    C_the_S
    Sep 28, 2017

    Then it might be something similar on their phones. But it's what Android apps use to display web pages inside the app. It isn't Chrome. Maybe on their phones it is called something else.

    My co-workers was able to unistall the updates and it is now working for him.

C_the_S's avatar
C_the_S
Bronze Contributor
Sep 28, 2017

Try uninstalling the updates for the Android System WebView.

Settings -> Apps -> Android System WebView -> Uninstall Updates

EmyLoanzon's avatar
EmyLoanzon
Iron Contributor
Sep 28, 2017

Thanks, Cary.

 

I am testing these settings and will let you know the results.

  • C_the_S's avatar
    C_the_S
    Bronze Contributor
    Sep 28, 2017

    I'm still waiting for a co-worker to test as well.

    That was something I discovered on my own, definitely not suggested by the useless Microsoft Support.

    • EmyLoanzon's avatar
      EmyLoanzon
      Iron Contributor
      Sep 28, 2017

       

      Several of our employees do not have that feature in their Android phones.

       

      Their Chrome version is 61.0.3163.98, which is the latest.

      OWA for Android still not working.

       

      Thanks for the suggestion!

      • David Ward's avatar
        David Ward
        Copper Contributor
        Oct 02, 2017

        I was having the exact same problem with the OWA reset.  Based on what I saw in other threads, I uninstalled the latest Chrome update and OWA started working again.  Try that.

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