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JayBrant's avatar
JayBrant
Copper Contributor
Oct 14, 2020

New Outlook for Mac - My Computer Files

Just switched to the new Outlook for Mac.  What happened to On My Computer Files folders?  I used to have all my old emails grouped by years in .pst files.

 

If I go to Preferences, and General, the "Hide On My Computer folders" is grayed out.

 

If I go to File, Import and Export are grayed out.

 

Please help!

 

Thanks!

38 Replies

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  • netsirk17's avatar
    netsirk17
    Copper Contributor
    Oct 28, 2020

    JayBrant Have you found a resolution for this? I can't find all of my filed emails either. And can't figure out how to revert back to the previous version of Outlook. Thank you!

    • JayBrant's avatar
      JayBrant
      Copper Contributor
      Oct 28, 2020

      netsirk17  my resolution is to use the old version.  I'm on a Mac and there is a toggle button at the top to use new or old.

      • Brian980's avatar
        Brian980
        Copper Contributor
        May 27, 2021

        Reveting back certainly fixes the lost folder problem, but the new problem is that it strips away all attachments! This is very frustrating. JayBrant 

    • vdk247's avatar
      vdk247
      Copper Contributor
      Oct 28, 2020

      netsirk17 reverting back is easy ... there is a slider on the top right side of the application window.

  • JKSHenning's avatar
    JKSHenning
    Copper Contributor
    Oct 15, 2020
    Also seconded, I utilize this feature a lot and do not want to lose my files when we're eventually forced to switch to "New Outlook".
    • JKSHenning's avatar
      JKSHenning
      Copper Contributor
      Dec 03, 2020
      Hey Microsoft? Are you ever going to answer? We need an answer on this. Bueller????
  • vdk247's avatar
    vdk247
    Copper Contributor
    Oct 15, 2020

    JayBrant I second that ... or add allow for import .pst, so we can keep emails outside our mailboxes

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