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RJMky's avatar
RJMky
Copper Contributor
Jan 16, 2025

New Outlook - Add Govt email?

Hello - I'd like to add a government-provided email to the New Outlook.

The email is provided to all current city council members in this format: email address removed for privacy reasons. I believe the full time city employees use MS and Outlook. What I don't know is whether they use MS365 or an older version of the suite ... I suspect that even if they're on O365, they're probably not using the New Outlook.

I have a personal Microsoft account that's operating Windows 11 and using O365. I have a personal Classic Outlook email account and a real estate company Classic Outlook account; both successfully appear when I open New Outlook.

With that as background, I've been unsuccessful in adding the city council email to New Outlook. I receive an error message about some issue with licensing in re that account.

Anyone else run into this?

Thanks!

  • Do you have an office subscription? If not,  Microsoft 365 business accounts  be added to new outlook. If you have a software subscription, the account need to be added to new outlook and set as primary. If it is not an outlook.com or hotmail, live, or msn address, you need to add an outlook.com alias to the account and set it as primary on the  account then add it to new outlook and set it as primary there. 

     

    More information - 

    "This account is not supported in Outlook" error message

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