Forum Discussion
Introducing Scheduling poll in Outlook!
Nick Nigro Sullivan910 ph_ly
Yes, this is a known issue, i.e. when a user tries to use FindTime add-in to schedule a poll, they may run into this error/issue. FindTime engineering team is looking into it for resolution. A service incident (EX521435) has been published for impacted tenants, see below for details, if you haven't seen it yet in your M365 Admin center. Workaround is to use Scheduling poll feature in OWA.Update: This issue has been fixed.
EX521435: Exchange Online - Users can't schedule events in the Outlook desktop app using the FindTime add-inImpacted users get an error that states, "Sorry! FindTime could not load due to an unexpected error. Please try again." or "Sorry, we can't load the add-in". While we're working to remediate impact, affected users with access to Outlook on the web can use the Scheduling Poll feature to schedule meetings. See: Scheduling Poll articles - Microsoft Support for more info and share these with your users.
Current status: We're reviewing additional information, including the status of authentication components which facilitate user access to the add-in, conditional access policies related to FindTime add-in subscriptions and collecting additional service logs for further insight into how impact manifests to assist our investigation.
But what is happening right now in Europe for Desktop Outlook? The FindTime button is still there, but (bizarrely) suggests that you're offline and to check the internet connection (you couldn't make it up!!); there's no hint of a 'new' scheduling poll button. Microsoft in their infinite wisdom, removed a really useful facility (not originally created by them, which I know must sting!) and not put it back (yet? there's a vague promise that the new button is coming in 'June' 2024 - well, breaking news: it's June 2024 NOW!).
(I'm aware that it's available on the web version of Outlook, but what about Desktop Outlook?)