Hi - I gotten used to Focused Inbox and quite like it. However, it keeps disappearing on me. On first load in the morning, Outlook shows Focused Inbox. After processing the first morning's set of emails, I switch focus to other apps. When I switch back to Outlook, the Focus Inbox has disappeared. In addition, the option in the View menu to turn it on also disappears. If I close and restart Outlook, it comes back, but will again disappear after while. Has anyone else seen this behaviour? I guess something is crashing, but I don't know how to trouble shoot this. I am running Office Pro Plus Version 1810 (Build 11001.10060 Click-to-Run), 16.0.11001.20054.

We've begun to see a number of problems with Focused Inbox lately too - including:- It is no longer on by default- Clutter users are not being prompted to switch- A person who uses Focused Inbox gets a new PC, and Outlook doesn't honor the previous settings (does not start with FI = on)- Nobody in Microsoft Support really understands how Focused Inbox is supposed to work

Hi Robin I have tried each of those suggestions, including uninstalling all Office components, rebooting and then reinstalling. The behaviour where the Focused Inbox feature disappears altogether when switching away from Outlook is still very much there. I noticed in the thread you linked me to that no one there had reported success with any of the recommended suggestions. Would it be safe to conclude that there is no fix for this issue? My symptom is a little different and a bit more specific than the other mentioned issues - have you seen my symptoms recorded on any of your internal discussion groups or knowledge bases? Do I need to raise this with Microsoft Support?

Andrew I'm having the exact same issues. I've reinstalled done everything you have and literally I'm having exactly the same symptoms that you are. Any progress?

I am also having this exact same issue with Office 365. I'm on Version 1905, Build 11629.20246 Click-to-Run Monthly Channel 64-bit. I verified that it is enabled on OWA and works fine there. Its so weird that it works in the Outlook Desktop client for a bit then just disappears with no way to re-enable it. I also tried to fully uninstall and re-install to no avail.

Miles_10810 One of the benefits of Office 365 ProPlus is that Microsoft can provide new features for Office apps on a regular basis, through monthly updates. However, as the admin who deploys Office 365 ProPlus to the users in your organization, you might want to have more control over how often your users get these new features. Microsoft provides you three options, called update channels, to control how often Office 365 ProPlus is updated with new features. Here's an overview of the three options. Monthly Channel Provide users with the newest features of Office as soon as they're available. Semi-Annual Channel - Provide users with new features of Office only a few times a year. Every six months, in January and July Semi-Annual Channel (Targeted) - Provide pilot users and application compatibility testers the opportunity to test the next Semi-Annual Channel. Every six months, in March and September. Thanks Robin Nishad

Focused Inbox keeps disappearing | Microsoft Community Hub

Asif Rehmani
MVP
Aug 14, 2020
Andrew van Renen

This issue drove me NUTS for weeks. I think I finally found the solution and was able to fix it.

What worked for me was creating a new Outlook profile and just starting to use that instead of the existing one. Once you create a new profile, it's not that difficult to hook up your email address(es) to the new one. Takes a few minutes to an hour (depending on the size and number of your mailboxes). For me, this was Well worth the trouble to do it.

In case you need it, here are some results of how to create a new Outlook profile. Good luck!

https://www.youtube.com/results?search_query=new+outlook+profile
Bill Pennock
Copper Contributor
Apr 06, 2022
April 2022 and it's still happening. I have not found a way to recover the focused inbox except shutdown outlook and restart. How can it take 5 years to make this feature stable?
- Todd Walker
  Copper Contributor
  Apr 06, 2022
  Bill Pennock because of this issue, and because what was and wasn't showing up in the focused view was constantly changing, I gave up on focused inbox and turned it off long ago in Outlook for the desktop. It seems to work much better on mobile devices though.
  - Bill Pennock
    Copper Contributor
    Apr 06, 2022
    Todd Walker Thanks. Too bad it's a super useful feature and when I first started using it I didn't have the problem. now it is all the time. sigh.
- DPugh1000
  Copper Contributor
  Apr 06, 2022
  Bill Pennock
  My workaround is to open a separate window for any Outlook view other than the inbox. So, for example, I open my calendar in a new window to look at it. That way my inbox window always keeps the Focused and Other choices. Shouldn't be necessary, but . . . .
  - Bill Pennock
    Copper Contributor
    May 15, 2022
    DPugh1000 That's a great idea. once you get the other window open you can use that to go between contacts and calendar I suppose as well. Thanks
Chuck Blackford
Copper Contributor
Apr 06, 2022
Andrew van Renen I'm not sure what caused this to start working for us, but we haven't had this issue in probably 6 months or longer at my firm. On outlook version 2202 Build 14931.20132 (Click to run)
Windows 10 Version 21h2 Build 19044.1586 Windows Feature Experience Pack 120.2212.4170.0

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