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antarex's avatar
antarex
Copper Contributor
Jan 07, 2026

Favorites shared folders not displaying related shared account

New problem with Outlook 20251212003.10

I have plenty shared mailbox, with every Inbox folder as Favorite to directly see when there is new incoming mails in some of it...

Before, Outlook appended the account name to the folders having the same name...  But not anymore...  it's really problematic...



How can i distinguish my different shared accounts ?

outlook for windows

2 Replies

  • cheese_louise's avatar
    cheese_louise
    Copper Contributor
    Jan 08, 2026

    I have a user experiencing the same. I found the same thing reported within the last day or so in 2 other forums so far:
    https://learn.microsoft.com/en-us/answers/questions/5694540/outlook-favourite-name-missing
    https://www.reddit.com/r/Outlook/comments/1icvmsj/all_my_inboxes_are_named_inbox_on_the_folder_pane/ 
    I don't see any Service Health or other type of acknowledged issue from Microsoft so far, but I am opening a ticket with Microsoft for our user, so fingers crossed.
    As a side note - I do still see the account name next to the Inbox folder in my favorites, but I am on "Targeted Release" aka Preview Channel for New Outlook; so that might be why my experience is different.

  • DHTech's avatar
    DHTech
    Copper Contributor
    Jan 08, 2026

    When testing with a staff member I support within our organisation; I found that Outlook Classic displayed the 'shared' items account names / email address for the end user, same with Outlook OWA (web), but Outlook New (app) didn't (calling them all e.g. Inbox).  May be a workaround for now if this also works in your environment; until a fix/change is rolled out by MS.
    I wasn't able to reproduce the issue on another device to test possible fixes though.

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