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Ravi_Nalla's avatar
Ravi_Nalla
Copper Contributor
Jul 19, 2024

Custom Addin disappearing when reply/new mail in preview pane

We are facing issue with Outlook Add-in, The custom add-in disappears when draft new mail or reply for a mail in preview pane(or reading pane). If the user selects the "pop out" option on the email, then Add-in tab reappears.

 

Is there way to to show Add-in tab even in preview pane for new draft mail?

 

Attached screenshots for reference.

Ravi Nalla

1 Reply

  • JamesDerrick's avatar
    JamesDerrick
    Copper Contributor

    I have the same issue, so far the only workaround being to change the outlook settings to always open replies in a new window

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