Forum Discussion
Advanced Threat Protection (ATP) is ruining Outlook.com
Possible solution.....
1. On your keyboard, press “Windows Key” and “R” simultaneously. (Windows key is located on the lower left of your keyboard, in between of the Ctrl and Alt)
2. A pop-up will appear on your screen
3. Type "PSR" without quotation marks and hit enter
This was all I needed to do for the problem to go away.
However, if the problem remains,
4. Click Start and reproduce the issue that you are facing with the Outlook.com on the browser
5. When done, click on stop record and save the log file to your desktop
6. Kindly attach the log file to an email and send it to Outlook Support so they can investigate it for you.
Peter, you keep posting this information about using the PSR program to capture a log file and it has nothing to do with the issue we are all having. Microsoft has replaced the links to external internet sites and documents with their "safe links" in all our received Outlook email messages and, because the new links are obscure, it makes it nearly impossible for us to see the original link so that we can make our own judgment as to whether the link is "safe" or not. There is NOTHING to be gained by capturing some kind of log (and who do you suggest we send it to?). Collecting a log WILL NOT fix the problem (as you imply with "This was all I needed to do for the problem to go away"). If you do not understand the problem and you don't understand that your "suggestion" is worthless, then please quit posting it.
Just Post the fix to this VERY BIG problem then. People here are desperately helping, trying things based upon the answers they perceive from phone support in order to share with the broader community.
If no resolution is posted it is taken as an answer that has no value.
Phoning in to support each single time is two hours, and a person scrambling to talk with others, hold time and a hang up. No call back. Not even a credit card from me to establish a Support Case number, resolution, remote assistance or follow up.
You can see how frustrated we all are with Microsoft Support here and by phone.
Michael Leary
Sr. Systems Analyst
Microsoft Registered Partner since 1995
Since I have two premium paid msn accounts, several live and hotmail accounts, three gmail and one Yahoo all sub'd to the .edu Office365 account (outlook 2016) setup to get all email and then backed up weekly I am a power user for sure. My email is long in years and heavy in content and why as an IT admin since Dos 2.0 and a registered MS partner since 95 I have some stuff I just cannot lose continuity with.
This will take some time I assume. I am going to open a case and pay if necessary to see if I can get all of it changed. I turned off some stuff in Defender as well that may have been related to Cloud. There are other community posts 'Disable Defender Advanced Threat Protection' and another 'ATP safe links policies somehow applied to Hotmail now?'
This is largely hard for Outlook support to handle it seems and some very very angry customers. Some support people in Outlook support have no clue. I think that is why my 2 hour support calls get hung up.
It seems a permission on the cloud side that users cannot set to off. See the links for a Powershell Remove-SafeLinksPolicy...
Note. I also just received an email about the "Outlook Team [right] has enabled premium features for Office365 subscribers, including no ads and advanced email security."
I think I just got bit by the oh cr@p fairy. My Webroot has always surpased my wildest security concerns along with Spybot S&D and weekly Defender.
Grey and Whitelisting takes up slack. I really can see why Edge, Chrome and IE are now so slow and choking my CPU's to make my laptops freeze. I hard shut down daily and save work every time I make change. It is insane.
Seems we are hostages.
More today. ...
