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C_the_S's avatar
C_the_S
Bronze Contributor
Feb 04, 2020

Shared External Users Can't Download or Print Docs

I have OneDrive Sharing at it's most permissive level, but when I share a file with an external user they get a message "Your organization doesn't allow you to download, print, or sync using this device" when they access the file or folder.

In searching around I found where one can give access to external users via Conditional Access and I applied it to just my external user and I still get the message.

What is it I need to do so that external users can Download and Print the documents my users are sharing with them? If it is pertinent we are a GCC tenant.

  • C_the_S 

    For those that might have a similar issue, I solved it by running the following PowerShell

    Set-SPOTenant -ApplyAppEnforcedRestrictionsToAdHocRecipients $false

  • I might be misunderstanding you, but the CA policy you configured is what's actually preventing people from downloading/printing files. You are not "giving access" via it, you are effectively restricting it.

  • C_the_S's avatar
    C_the_S
    Bronze Contributor

    C_the_S 

    For those that might have a similar issue, I solved it by running the following PowerShell

    Set-SPOTenant -ApplyAppEnforcedRestrictionsToAdHocRecipients $false

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