Forum Discussion
Recurring Login Screen for OneDrive for Business
Hello, I have a few colleagues that complain thta the OneDrive for Business login screen keeps appearing despite how many times they successfully log in. Have you also had experience with this or a suggested solution or workaround? Thank you!~
I have noticed this as well and for me I think it's because OneDrive is starting up in "personal" mode. Apparently, it's in the system startup to run the batch file named OneDrivePersonal.cmd which sits in the same directory as OneDrive.exe (%localappdata%\Microsoft\OneDrive). That batch file runs the command below.
start %LOCALAPPDATA%\Microsoft\OneDrive\OneDrive.exe /client=Personal
I have only recently noticed this so wonder if it's relatively new? When it's been run you can also see a grey OneDrive cloud in your system tray, indicating it's waiting for someone to sign in using their personal account. For me this sits alongside the blue (without the white outline) cloud that indicates I've signed into OneDrive with my Office 365 account. See my figure below where my OneDrive for business is in the middle of sync, which it often does for no reason.
I am definitely interested to hears other's thoughts. I am running the latest build 17.3.6743.1212.
Thanks, Bruce...
Hi Bruce,
You hit the nail on the head. It looks like her machine was running the One Drive Personal and One Drive for Business applications side by side. I ran the installer from the Help dialog to ensure she had the latest version and it appears to be working fine right now.
Here's the link: https://support.office.com/en-us/article/Get-started-with-the-new-OneDrive-sync-client-in-Windows-615391c4-2bd3-4aae-a42a-858262e42a49
- This did the trick for me. Thanks for sharing, Peter.
Did you have any luck finding a solution? Still experiencing this for a number of users.
Peter Mcdermott I opened up a Microsoft support case on this issue and apparently there is a known issue with Windows 7 in that any time the OneDrive folder is somehow toched (e.g. opened) then the prompt comes up. I have noticed this myself, even on Windows 10 if I remember correctly.
This is hitting us as we push out the OneDrive.exe install as part of our preparation for our OneDrive enablement. But I think this could happen to any system with Windows 10 or Office 2016 where OneDrive is included in the installation.
The only fix for this currently is to disable OneDrive personal sync for the user in the registry as described in the article below.
At some point this fix should be in OneDrive.exe but I don't have any idea on the release timeline.
Thanks, Bruce...
I've seen this behaviour several times for my customers, often related to a corrupted credential store in Windows.
A complete, or partial, wipe out of the credential store has solved the problem for me.
But be careful, because afterwards you will need to reenter all the credentials, and you can discover to have not all of them at hand!
AFAIK, this is absolutely normal and not related to Peter's issue.
Not sure if this is the same issue, but we've had numerous issues with our users being prompted to login to One Drive when trying to save a Word document. These users were already logged in with their O365/AD credentials. The solution was to log them out, make sure they don't have other Office Suite applications open, then open a fresh Word doc and have them log in. In some cases a reboot was necesssary. This took care of the issue for all of our users.
I have the problem with users of groove.exe, but not ngsc. Didn't know which one you were using.
To solve my problem with groove, I created a shortcut folder to get them to their cookies at: C:\Users\user name\AppData\Local\Microsoft\Windows\Temporary Internet Files.
From there, I have them use search box and look for login.microsoftonline.com. Delete that cookie, and they are then able to re-login once, until some time in the future, when some token expires, and they have to go through that procedure again. Not a solution, more like a QUAD (quick and dirty).
