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Andrew Reynolds's avatar
Andrew Reynolds
Iron Contributor
Oct 25, 2016

OneDrive for Business next gen client SharePoint sync error

I have been using the new client successfully for OneDrive and more recently SharePoint document libraries. SharePoint libraries started to show syncing issues, working with Microsoft Support to resolve threw up an issue where the client crashes each time i attempt to sync a new SharePoint Library. Briefly an Upgrading splash window appears and then a dialog to say OneDrive is restarting

 

Has anyone come across this issue before?

 

 

  • After some more feedback from MS support renaming groove.exe to groove.exe_old appears to have worked and all is in order again.

     

    Martin Baird appart from this issue, this client is way better than Groove.

    • Randy Nieraeth's avatar
      Randy Nieraeth
      Iron Contributor

      Renaming Groove.exe doesnt solve the issue for me.

      Im still receiving this error after adding multiple doc. libraries with the next gen sync client (17.3.6673.1011)

       

      Application log states:

      Path to module with error: C:\WINDOWS\System32\KERNELBASE.dll

       

      OneDrive Logs (C%localAppData%\Local\Microsoft\OneDrive\logs\)

       

      Anyone any idea what it could be?

      • Andrew Reynolds's avatar
        Andrew Reynolds
        Iron Contributor

        I found I had to rename groove.exe from the command prompt to ensure it was no longer listed as an application

         

        remame groove.exe groove.exe_old

         

        when office updated however groove.exe was once again renamed

  • Martin Baird's avatar
    Martin Baird
    Copper Contributor

    Have not seen that specific issue before, but the NGSE has stopped working for a number of our users and has had to be reinstalled as it just was not there for them.   In saying that it does appear to be a lot more stable than Groove.   We have one user who is loading point cloud files onto their OD4B and has had some issues but that is terabytes of data but in general all seems to be OK.

  • For now, I have not had that issue...what's support team saying about it? Did they identify the root cause of the problem?
    • Andrew Reynolds's avatar
      Andrew Reynolds
      Iron Contributor

      No they havent been able to fix yet, uninstalled the client a couple of times.  Works ok for OneDrive and OneDrive for Business, it's just every time try to add a sharePoint library it crashes.  I suspect the one sync client (Groove.exe) is getting involved in some way.

      • jcgonzalezmartin's avatar
        jcgonzalezmartin
        MVP
        Weird....the preview of the NGSC for SPO Doc Library should literally "kill" de old Groove

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