Forum Discussion
JayFMSTechComm
Jan 31, 2019Iron Contributor
OneDrive for Business Client Stuck Processing nn changes for 2 full days. Never stops
Starting on 01/29/2019, one of my client PCs is stuck "Processing Changes". It never stops. I'm running Version 2019 (Build 19.002.0107.0008). I found a "Known Issue" at https://support.offic...
vpicco
Mar 26, 2019Copper Contributor
JayFMSTechComm It was extremely fast so I think it only operates on the settings and not on the actual files. When I ran the command I actually did not see anything happen so I thought it didn't work and I ran it again. Then I noticed that OneDrive was closed, and I restarted it. I do not have a lot of stuff, so your experience may be different.
Also to know, sometimes there are these sync problems if you are making changes to files that are shared. Sometimes a different user "locks" a file by opening it. I have found that sometimes this "locking" state prevented the sync from working properly.
Jake63
May 04, 2019Copper Contributor
vpiccothe reset basically does the same as unlink / link - it goes through all of the thousands of files and determines if a download is warranted - if the file is already there and equal, it leaves it alone. But in my case it stays on 'processing 11000 changes' and counting down to zero for a while.
- JayFMSTechCommMay 04, 2019Iron Contributor
Jake63Thank you for posting.
Before you did a reset, was it stuck counting down for days, or did it eventually finish? Is it correct to assume that you did the reset because the client was "stuck processing changes."
After you did the reset, did it eventually finish "processing changes?"
Thanks again
- Renato_PereiraDec 20, 2019Brass Contributor
shoudl I understand that the parameter '/reset' will reset only its control files/database and not the files itself??
Are you sure about that?
We have a customer using Adobe Premier with a lot of large video files (1GB or more each one) on a folder shared with other 03 guys, that issue is let them crazy. Repeated issues around large files and which results on Onedrive hanging on "processing changes".
- JayFMSTechCommDec 20, 2019Iron Contributor
I'm sorry. I don't know the answer about /reset. I only used the unlink/link procedure and this solved my problem the first time, and the problem never came back so I didn't test the /reset.