Forum Discussion
One Drive and iOS Files app connection issue
Hi, I’m using the iOS Files app to connect to One Drive.
Recently I have experienced the following problem when trying to connect to One Drive.
Files app displays the error message, Content Unavailable. The folder contents could not be displayed because of an unknown error - try again.
I have deleted the One Drive and iOS Files app and reinstalled and tried to connect again but the problem continues. I have logged an issue with One Drive but we seem to be going around in circles and the agent doesn’t get the issue, even after sending a screen recording of what’s happening. Any ideas what’s going on as it’s doing my head in?
- i asked for technical support regarding the above issue via chat. did the delete app - soft reset - re-install app thing but they said it's a glitch in the onedrive app and wait for the next app update to have it solved? idk
it was working well until i had to update either my ipad or my onedrive app. - SpoilerHaving the same exact issue and just started a couple of days ago... I can access the OneDrive files through my iPhone but not on my iPad Pro 2020. I called Apple Support and they said it was a Microsoft issue. Just seems weird it will work on iPhone but not iPad. Drag and drop from OneDrive App to Email is what I have resorted to using when attaching files to emails.
Hi stevenjeve I have a weird issue which just started happening yesterday. Before that, I could log in and see one drive and my folders and files, no issue. Now when I log in, I come to this portal page and I can't get to one drive. I've searched and checked the options etc. but I can't find one drive. Maybe it is a simple issue but am a bit lost and need advice/help. I've put the link https://portal.office.com/account/#
stevenjeve Same issue for about a week on my iPad Pro. I have two accounts because I teach at two separate schools. One works fine, but the other does not. Any other place: iPhone, computers, no problem. Do the 50 files include the sub folders inside the main folder? I know I have a lot more than 50 files. This thread has been going on for weeks, and it appears that the only response from Microsoft has been “wait until the new update comes out.” Is Microsoft too busy trying to purchase Tik Tok to worry about the people who actually are doing like, work?
stevenjeve Do you know if Microsoft or Apple have acknowledged this issue ? I am still having same problem even with all the recommended changes in the replies .
Thank you
- I updated my iOS app in the app store. Restarted my iPad and worked well after that
I am having the same issue and it doesn't seem to be limited to folder with more than 50 files. stevenjeve
@stuwilson1 solved it. See solution on page 3 stevenjeve
- I've been experiencing this problem for months.
@microsft - how do we fix? stevenjeve I had the same problem too. For me, I turned off the Onedrive app needing authentication from FaceID and Onedrive now appears in the Files app with no problems at all. Hope that helps for someone else too.
Delete the OneDrive app, install it again and open the file app (don‘t open the OneDrive app before) and navigate to the OneDrive folder. That solved my issue .
