Forum Discussion
Office365 OneDrive Share - Link cant be sent to external email address
Within Office365 > OneDrive. On Mac and windows (both chrome), users are starting to notice that when an external contact is entered which has been used many times before without issue, is now getti...
StephenRice
Microsoft
MicrosoftOlgy Gary, Robert Woods is correct. Check the O365 Admin Portal and look for a user with that e-mail address. If the user's e-mail is srice@microsoft.com, it should look something like srice_microsoft_com#EXT#@contoso.com. What is happening is that when you share, by default we pick a user who matches in your company's directory. Once removed, this should work properly. Thanks!
Stephen Rice
OneDrive Program Manager II
Thanks, Stephen, for confirming what Robert shared as the correct solution. Earlier today I sent Robert's comment to our system admin. After he deleted the user's gmail address from the system, I was able to resend links to individual folders in our department's OneDrive using the hotmail address.