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namedujour's avatar
namedujour
Copper Contributor
Jun 13, 2025

Can't get Microsoft to send code to email

Microsoft chose today to force me to "reenter my credentials" so I can access my work on OneDrive from my computer. Microsoft promises to send a verification code to my email address to allow me to log in, but it never sends the code. There is no button to "resend code" - it just never sends it, so I have to keep closing the login window and trying to log in again, and requesting that code again. I think I've done that eight times. I have already spent 30 minutes searching the Internet for workarounds. No verification code ever arrives. 

Here is the code Microsoft allowed me to copy from the login screen, without telling me where or who to send it to. I am posting it here.

Correlation Id: 17347ffa414e4f5cb33dae3b05f06be3 
Timestamp: 2025-06-13T11:32:56.463Z 

Someone please help me access my work from my computer. Someone also please tell Microsoft to address this. Thank you. 

office 365
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  • NikolinoDE's avatar
    NikolinoDE
    Gold Contributor
    Jun 15, 2025

    Microsoft might never send the verification code due to:

    • Misconfigured security settings or policies in your org (common with work accounts)
    • Email delivery blocked, delayed, or misrouted
    • Microsoft account requiring additional verification methods (e.g., Authenticator app)
    • Buggy session/cookie/token state, especially after recent forced logouts

     

    Try Logging in via Private/Incognito Window

    Sometimes, cached sessions break login.

    • Open Chrome/Edge/Firefox in Incognito/Private Mode
    • Go to: https://portal.office.com
    • Try logging in there with the same credentials
    • If it prompts for the code, check email again

    This resets the session more reliably than just closing and reopening Excel.

     

    Use Microsoft Authenticator App Instead

    If possible, switch to Authenticator App as your verification method:

    Now, login will no longer depend on that email code.

     

    Check the Email Thoroughly

    • Check Spam, Other tab (in Outlook), or Quarantine if using corporate email

    You can also use:
    https://security.microsoft.com/quarantine
    …if you suspect it's blocked at the org level.

     

    Log in via the Office App or OneDrive Website First

    Try logging into the OneDrive web app first:

    • Go to: https://onedrive.live.com
    • Log in with your work account
    • If it works, leave that tab open, and then open Excel or Word again

    This can help Excel bypass the broken token validation step.

     

    Clear Office Credentials & Restart Login

    Manually clear cached Office credentials:

    On Windows:

    • Close Excel/Word/Outlook
    • Open Credential Manager (Start > Credential Manager)
    • Remove all entries starting with:

    o   MicrosoftOffice

    o   msteams_adalsso

    o   AzureAd

    • Restart Excel
    • Try logging in again

    On Mac:

    • Open Keychain Access

     

    If All Else Fails: Contact Admin

    If you're on a work/school account, your Microsoft 365 admin can:

    • Add alternative authentication methods
    • Check Azure Sign-In Logs
    • Temporarily disable MFA or reset your credentials

     

    My answers are voluntary and without guarantee!

     

    Hope this will help you.

    Was the answer useful? Mark as best response and like it!

    This will help all forum participants.

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