Forum Discussion
3 file limit error in Personal Vault in spite of 1TB family subscription
I am having issues with my Personal Vault on One Drive. Its giving me error that I have hit 3 files limit in the Personal Vault on One Drive. In order to use more than 3 files , I have to upgrade to a 1TB plan. I am already a part of the Family Subscription and have 1 TB of space. I have just used 46GB of 1TB. Support is barely able to help me. Best they could do was tell me to logout and login.
I have uninstalled and reinstalled my One Drive, and after setting up the Personal Vault, I am seeing the same issue.
On 1TB , I can save as many files on Vault but I cant do for some reason now. It was working fine for last so many years but just today it broke after I edited and saved a file.
Family subscription with 1TB allows unlimited files on Personal vault but basic plan allows only 3 files.
Please help if anyone has a solution.
2 Replies
Even though you're part of a Family subscription, it looks like your OneDrive client is treating your account like a free plan — this could happen due to:
- A sync issue between your Microsoft account and OneDrive
- OneDrive not recognizing your subscription tier correctly
- Being signed into OneDrive with a different Microsoft account than the one with the Family plan
Reset OneDrive (Not Just Reinstall)
Even after reinstalling, the cache and registry entries may still cause issues. Let’s fully reset OneDrive:
Windows:
%localappdata%\Microsoft\OneDrive\onedrive.exe /reset
If it doesn’t restart on its own, run:
%localappdata%\Microsoft\OneDrive\onedrive.exe
This won’t delete your files, but will force OneDrive to resync everything with fresh settings.
Confirm Your Microsoft Account is the One with the Family Plan
Go to:
https://account.microsoft.com/services
Check that:
You're signed into the correct Microsoft account
It shows Microsoft 365 Family under subscriptions
If not, sign out and sign in with the right one.
Check Vault Access via Web
Go to:
https://onedrive.live.com/ → Sign in → Open Personal VaultSee if the 3-file restriction message appears there. If it doesn’t, the issue is just in the desktop client, and a reset should solve it.
Sign Out & Re-Link OneDrive
- Right-click the OneDrive icon → Settings → Account tab
- Click Unlink this PC
- Then sign in again with the correct Microsoft 365 Family account
What to Do
Why
Reset OneDrive with /reset
Clears any stuck state/config
Re-sign into OneDrive
Ensures correct account is used
Check vault via web interface
Verifies if the issue is just desktop
Re-add yourself to Microsoft Family plan
Forces entitlement refresh
My answers are voluntary and without guarantee!
Hope this will help you.
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Thanks for your response.
I have verified in the web version as well as in the mobile app and this issue persists. I get a 3 file error in both places.
I am unable to reset as I am getting this error -
On my mobile app -
I have already tried the unlink the pc and logout / relogin and relink. The error comes back.
This is a bigger One Drive sync issue I believe from Server side. I hope someone from Microsoft One Drive Engineering team takes notice. Unfortunately the customer support wasnt able to help. The first one saif logout and login and closed the ticket. The second one said its frustrating. Will inform team and closed the ticket.
