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NCE triennial license reduction mid term
Hi, I am trying to find documentation that states that we cannot reduce license count anytime during the triennial subscription term of licenses. I can't find anything that states triennial term specifically.
Response from team:
Create customer subscriptions in Partner Center - Partner Center | Microsoft Learn
increase or decrease licenses in new commerce license-based subscriptions
The number of licenses on a subscription can be increased at any time. Billing adjustments appear on the next invoice and reconciliation file.
The number of licenses on a subscription can be decreased only within the first seven days of when the licenses were added to the subscription (except where otherwise required by law). This rule applies whether the licenses were added at the initial purchase, on renewal, or at midterm.
To increase or decrease the number of licenses (within the first seven days), use the following steps:
- Sign in to Partner Center and select Customers.
- Choose a customer from the list.
- Select the subscription that you want to update.
- On the details page, enter the new total number of licenses that you want in the Quantity section.
If you try to decrease the license count after seven days, you get an error message.
- Select Submit.
Note
- In both cases of license reduction, you'll be refunded the full amount minus the prorated amount for the days that you used the subscription. (Proration is calculated daily.)
- If more than seven days have elapsed since the subscription order was placed or more licenses were added, the license count can't be decreased until the next cancellation window at renewal.
- Partners might experience errors when updating a subscription more than 1,200 times. Partners can resolve this by acquiring a second subscription for the given product SKU if necessary. Partners can align the term of a newly acquired subscription to existing subscriptions if needed. Partners needing further assistance can contact partner support.
View licenses available for reduction
Partners can use the Get a Subscription by ID API to find out how many licenses they can reduce.
To view the number of licenses that can be reduced on a subscription, use the following steps:
- Sign in to Partner Center and select Customers.
- Choose a customer from the list.
- Select the subscription that you want to check.
- Select View licenses to reduce.
- If the number of licenses can be reduced, the total quantity listed appears with a breakdown of the number of licenses and the associated timestamp by when the number of licenses can be reduced.
- If the number of licenses can't be reduced, a message appears that says
- JillArmourMicrosoft
Community Manager
I have forward this to the team, I will let you know how they respond. Thanks for being part of the community!
- JillArmourMicrosoft
Response from team:
Create customer subscriptions in Partner Center - Partner Center | Microsoft Learn
increase or decrease licenses in new commerce license-based subscriptions
The number of licenses on a subscription can be increased at any time. Billing adjustments appear on the next invoice and reconciliation file.
The number of licenses on a subscription can be decreased only within the first seven days of when the licenses were added to the subscription (except where otherwise required by law). This rule applies whether the licenses were added at the initial purchase, on renewal, or at midterm.
To increase or decrease the number of licenses (within the first seven days), use the following steps:
- Sign in to Partner Center and select Customers.
- Choose a customer from the list.
- Select the subscription that you want to update.
- On the details page, enter the new total number of licenses that you want in the Quantity section.
If you try to decrease the license count after seven days, you get an error message.
- Select Submit.
Note
- In both cases of license reduction, you'll be refunded the full amount minus the prorated amount for the days that you used the subscription. (Proration is calculated daily.)
- If more than seven days have elapsed since the subscription order was placed or more licenses were added, the license count can't be decreased until the next cancellation window at renewal.
- Partners might experience errors when updating a subscription more than 1,200 times. Partners can resolve this by acquiring a second subscription for the given product SKU if necessary. Partners can align the term of a newly acquired subscription to existing subscriptions if needed. Partners needing further assistance can contact partner support.
View licenses available for reduction
Partners can use the Get a Subscription by ID API to find out how many licenses they can reduce.
To view the number of licenses that can be reduced on a subscription, use the following steps:
- Sign in to Partner Center and select Customers.
- Choose a customer from the list.
- Select the subscription that you want to check.
- Select View licenses to reduce.
- If the number of licenses can be reduced, the total quantity listed appears with a breakdown of the number of licenses and the associated timestamp by when the number of licenses can be reduced.
- If the number of licenses can't be reduced, a message appears that says
