Forum Discussion
How to recover an HoloLens 2 which is not responsive at all?
Hello, I've got some issues with my HoloLens2: I wanted to recover it, but it doesn't turn on properly, just the 4 out of 5 Leds on and nothing displayed. Then I tried the forced recover via PC with WDRT and Advanced recovery companion, but still my hololens2 cannot be detected. So how can I finally recover my HoloLens? And i also tried to power on with the volume up button pressed but it didn't work.
Thank you in advance
- CristinaG145
It sounds like you've already tried a few solid recovery steps. If your HoloLens 2 isn't being detected by the PC, here are a few additional things to check:
Try a different USB port or cable: Sometimes connection issues can be due to the cable or port you're using. Switching to another port or cable might help the PC recognize the device.
Make sure the device is fully charged: Even though the LEDs are on, a low battery could still prevent proper recovery. Try charging it for at least an hour and then retry the recovery process.
Use a different PC: If possible, try using another computer to run the Windows Device Recovery Tool (WDRT) and see if it can detect the HoloLens.
Have you checked the WDRT logs or any error codes during the process to see if they provide more insight? That could point you in the right direction.
