Forum Discussion
When screen sharing people see black screen
Hi, I had Thinkpad laptop and was using additional monitor on and off without any issues and suddenly since 2-3 weeks, when I am trying to share my screen, people are just seeing black screen. This ...
Hi Viren_Manek;
Believe is ISP related.
Change the QoS setting in Teams fixed the problems for us.
Your tenant admin needs to change this:
Teams Admin> Meetings > Meeting Settings > Network
Turn off -> Insert Quality of Service (QoS) markers for real-time media traffic
Also update Teams client to the latest version.
Log-out and log back in.
Restart your Teams app.
You may need to wait for the change to kick in.
Good luck.
Regards
Tenny
Hi,
As an alternate solution, I am using teams via Web which works perfectly fine with same ISP.
I think the issues is with using app with certain ISP and that is strange. If I can work with web then why cant MS update or propose any settings that can resolve this issue.
Thanks and Regards,
Viren
As an alternate solution, I am using teams via Web which works perfectly fine with same ISP.
I think the issues is with using app with certain ISP and that is strange. If I can work with web then why cant MS update or propose any settings that can resolve this issue.
Thanks and Regards,
Viren
I agree. Thanks Viren. Have you logged this with Dodo support, and if so, do you have a ticket reference number?
