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madasus1's avatar
madasus1
Copper Contributor
Oct 14, 2020

VMware "Optimized" and no devices found

We have a situation where certain users in our environment launch teams and get no devices found. The camera and audio devices show as "none". When we check the about field it shows "VMWARE Media not...
microsoft teams
VelocitorIT's avatar
VelocitorIT
Copper Contributor
Dec 01, 2020

andrewti3 I we tried the Keys, but never turn another willing to try. But it really boils down to VM optimizer "mode"  (plugin) is enable (even in fall-back mode)  it does not support Tera2 Sound Drivers.

I think we finally got VMware/Tera/Microsoft working together (or at lease corresponding) on the issue.

But very low priority.  So for now we just keep OM disabled and give laptop users using Horizon client / using Teams on VDI getting bad echo,  a headset .

viktup's avatar
viktup
Copper Contributor
Dec 14, 2020

My setup is using Teradici PCoIP zeroclients, and got to work the audio removing RTAV and using jack connected headsets, not USB.

 

Our issue is with the USB cam. It works with zoom or any other software, but with teams, looks like it is working (you can see your cam in teams) but the remote user does not receive video.

 

Anyone with this problem?

 

Thank you

  • Fqura's avatar
    Fqura
    Copper Contributor
    Mar 10, 2021
    Did you find a solution for the webcam ?

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