Forum Discussion
Unable to Sign In to MS Teams with my outlook account
Here is a list of global phone numbers: GhostMechanik or you can go to support.microsoft.com for online assistance.
https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers
- GhostMechanikAug 23, 2020Copper Contributor
Tried reaching them but no resolution and have asked me to put up my question here in the community.
Let me list my issue again..
I am able to sign in and use Teams app on my iOS phone but I am unable to sign-in to either the Teams app on my desktop or the Teams web app (I have tried everything on Chrome & Incognito mode, Edge & Private window mode, Tried reinstalling the desktop app, tried deleting the registry keys in my Setup folder). It just says that "You are not signed up to Teams" and takes me to Sign-up for free page of MS Teams!
What should I do now?
- Ryan SteeleAug 23, 2020Bronze Contributor
GhostMechanik Since you are signing in with a personal Microsoft account, rather than a work or school account, you are using the Personal version of Microsoft Teams. It is currently in a "mobile preview", meaning you can only use it with the mobile app. According to https://www.microsoft.com/en-us/microsoft-365/blog/2020/06/22/introducing-features-microsoft-teams-connect-friends-family-available-mobile-preview/, "General availability of the new features, as well as expanding features to the desktop and web versions of Teams, is expected later this year."
- GhostMechanikAug 23, 2020Copper Contributor
Ryan Steele Ohh is it? So that means if I want to use MS Teams on my desktop/laptop, I will have to sign up with my work account/domain email?
How come then I am able to sign in with my another personal account i.e. a microsoft live id? The MS Teams works fine on my desktop with my Live account. I am not facing any issues with that.
I am sure there must be something else that is bugging my sign-in with my outlook account and unable to resolve it. 😞