Forum Discussion
Corinne1967
May 11, 2021Copper Contributor
Teams Won't Load
I cannot tell you how frustrated I am!!! My Teams stopped loading - either my own account or using a link from another person. I uninstalled it and reinstalled it but I just get a blue spinning whe...
- May 11, 2021Hi, sorry to hear that. Business or Teams free account? You can always use teams on the web https://teams.microsoft.com
As for the issue. Quit Teams (right click on the taskbar icon) and try resetting the desktop app by copy this: %appdata%\Microsoft\Teams and paste it via Start and hit enter. Delete all content in the location and start Teams again.
May 11, 2021
Hi, sorry to hear that. Business or Teams free account? You can always use teams on the web https://teams.microsoft.com
As for the issue. Quit Teams (right click on the taskbar icon) and try resetting the desktop app by copy this: %appdata%\Microsoft\Teams and paste it via Start and hit enter. Delete all content in the location and start Teams again.
As for the issue. Quit Teams (right click on the taskbar icon) and try resetting the desktop app by copy this: %appdata%\Microsoft\Teams and paste it via Start and hit enter. Delete all content in the location and start Teams again.
S_hale
Apr 13, 2022Copper Contributor
Same exact issue here and it worked for me too, thank you! Is it the large build up of files that causes the issue?
- Apr 13, 2022
S_hale Hey, glad it got sorted. Difficult to say exactly but the cache files are there and they mess things up sometimes. There's a more granular approach for clearing those files by being selective in that location. But it works by wiping them all too so that's why I suggested that in the very first post.
The more "official way" (which often is enough) is to simply sign out and quit Teams as those two things also release cached objects.
- S_haleApr 14, 2022Copper ContributorYep, I tried logging out and logging back in, running updates, and nothing worked except your solution. Thanks again Christian!