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teams status stuck on 'in a call'
The status of two colleages is stuck on 'in a call'. I can't find a way to change the status. As far as I can see, there isn't a call going on at the moment.
I always find this script works pretty well for any inconsistencies in Teams and you want to delete the cache etc
https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/
The issue might not be Teams at all, but another app set up to synchronize the Teams status. For me, it was Talkdesk, and as soon as I disabled the sync in Talkdesk, the problem disappeared.
stijnLBS I have exactly the same problem and have tried everything. It's been an issue for months... I keep changing it to Available and after about 10/15 minutes it automatically changes back to in a call. I've logged out everywhere, logged back in, uninstalled and reinstalled, etc. and it just always goes back to in a call no matter what my actual status is. Incredibly frustrating!
I always find this script works pretty well for any inconsistencies in Teams and you want to delete the cache etc
https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/
- What happens if you click your profile and click your status? Can’t you change it?
AdamI've been stuck on Presenting since about 5hrs ago when I was on a call with a colleague... I've tried everything from signing out, restarting my computer, remove the settings.json file from my profile to uninstalling the desktop app.... still the same. Unfortunately I can't get incoming calls from colleagues as it's on do not disturb while I'm presenting. Resetting the status does nothing. I can't update my status with a comment either. Odd.
- adam deltingerit stays at In a call. I tried 'reset status' and to pick another status, but non of this works.
- What if you log out and back in?
Also try to login via the web client and see what that says
