Forum Discussion
Teams Room doesn't broadcast video if it's the first to join the meeting
We are a small association spread thinly around the world. We have two Microsoft Teams Room devices in our Washington Office. One is a Poly Studio X30 and the other is a Yealink A30. In both cases, we have experienced a behavior - almost repeatable at will - where, if the X30 or A30 joins a scheduled meeting FIRST - no video is broadcast from the room. But if the X30 or A30 joins SECOND or later - then the video from the room is seen - no problems.
Similarly - if someone calls the room directly via Teams - they will see whoever is in the room. However, if the room calls someone directly - or creates a "Meet Now" meeting and adds a user - they will not see the room.
This is a terrible bug. I've opened a ticket via our M365 admin portal - but my hopes are not high for that avenue of service.
Thoughts?
- We have the same issue after upgrading 2 Surface Hub 2s to MTR. I would love to know if you got anywhere with support.
- so far - not much - just lots of "send us the logs"
I'm looking at my SonicWall config around VOIP to see if that's the issue. SIP and H.323 may be involved.AdamK_DC
No sure if you fixed your issues or not. We updated the MTR to 5.2.115.0 manually, and it appears to have fixed the issue. we are going to do some more testing, but everything so far is good.
