Forum Discussion
Teams profile photos replaced by placeholder?
Hi all, starting this past Friday we noticed that the Teams user profile photos started disappearing resp. being replaced with the placeholder. I'm aware of the unification Microsoft was about...
bc1000, interesting. I can confirm that the web app shows more users but still also about 10% missing I would estimate.
Clearing the cache under %AppData%\Microsoft\Teams\Cache made it so the client reflects the current state as well.
Deleted I checked again a few minutes ago and in the web app, it´s even worse... 😞
But AAD looks better, but these are only AAD-synced thumbnails. Because we actually still have onprem-mailboxes (with exchange-hybrid running) I am not 100% sure, which source of pictures teams actually use. As I read teams use exchange online as source for pictures and with exchange hybrid, it should fetch pictures from onprem-mailboxes / onprem-exchange. HMA required.
bc1000, thanks for the update. Still ongoing in our tenant but I agree that it's a mess.
Deleted I can confirm all profile photos appeared again.
The profile sync and workflow with all it´s different circumstances is a desaster.
bc1000, same configuration on our side, still on-prem with Exchange but I if Exchange Online was a prerequisite for Teams profile photos, why are most showing at all? The logic seems broken somewhat. I still have the ticket open being told they're still working on it.
