Forum Discussion
Teams Phones (YeaLink MP56/Teams ver.), how external caller continues to ring after Call Queue or AA
We are concerned about keeping our Client experience calling into our 2 reception/operator phones similar to their existing ringing experience.
So, we are on round 2 (round 1 in 2020) setting up Teams Phone with Calling Plan, current license name. Our original issue was that a Call Queue or AA would not continue ringing for the caller. Seems using CQ you can add a short audio clip like "Hang on while we connect your call" then you get silence until someone answers.
Our initial plan is MS managing everything, no external # provider. Am I missing something in the setup? Has someone succeeded in a caller getting a normal ringing experience using Teams phones, not SIP or Direct Routing?
Since the community has not yet responded to your post, you might want to seek assistance with other resources that are focused on tech support:
- Ask your IT manager to open a support case or call Microsoft using the support line you were given. Other options for business subscription admins are listed here:
https://support.serviceshub.microsoft.com/supportforbusiness/create
- Additional tech support is available at support.microsoft.com or Answers.microsoft.com, where authorized Microsoft agents are available to trouble an issue until it’s resolved.
When I try to create a "Teams" support ticket, it immediately redirects to Office365 admin area to create ticket. I've tried to get help with this topic at that resource, not helpful., so I turned to this resource.
Thanks much.
