Forum Discussion
Teams meeting placed on hold if using mic with Soft Phone
Teams meeting placed on hold if using mic with Soft Phone
One of our users is hosting a meeting for Training, sharing her screen at the time.
She then uses our Ring Central soft phone system to make a call.
the Teams Meeting is placed "on hold" while the headset is used by the Ring Central phone.
This is only happening for 1 user, whereby another user can allow the Meeting to hear the Phone call for training purposes.
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- Ask your IT manager to open a support case or call Microsoft using the support line you were given. Other options for business subscription admins are listed here:
https://support.serviceshub.microsoft.com/supportforbusiness/create
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