Forum Discussion
Teams meeting placed on hold if using mic with Soft Phone
Teams meeting placed on hold if using mic with Soft Phone
One of our users is hosting a meeting for Training, sharing her screen at the time.
She then uses our Ring Central soft phone system to make a call.
the Teams Meeting is placed "on hold" while the headset is used by the Ring Central phone.
This is only happening for 1 user, whereby another user can allow the Meeting to hear the Phone call for training purposes.
1 Reply
Since the community has not yet responded to your post, you might want to seek assistance with other resources that are staffed by authorized Microsoft agents:
- Ask your IT manager to open a support case or call Microsoft using the support line you were given. Other options for business subscription admins are listed here:
https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide#:~:text=Online%20support%201%20Go%20to%20the%20admin%20center,contact%20method%2C%20and%20then%20select%20Contact%20me.%20
https://support.serviceshub.microsoft.com/supportforbusiness/create
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