Forum Discussion
Teams IP Phone / Display Lenovo ThinkSmart View - no version info and update
@f course, found some people reporting this behaviour in the TechCommunity here:
One place to manage all your Teams devices - Microsoft Tech Community
Search for the user posts on 08/12/2020 from butters and C_Clark. They reported problems when CA is in place and verified it by putting the CA policy to "Report only"-mode.
Thorsten Pickhan Guidance is spot on, thanks!
I added an CA policy in AAD and the firmware update was available. I used the article below as a guide to configured the policy for this issue.
https://docs.microsoft.com/en-us/azure/active-directory/authentication/tutorial-enable-azure-mfa#create-a-conditional-access-policy
Thank-you very much for this discussion and solution. I had spent several weeks on and off bouncing round between it being a device issue or a licensing issue but the CA policy in Report only mode fixed it! Amazing. Thank-you both 🙂
Anybody have any insight on how to get this thing updated and converted? Device shows up in TAC, shows firmware "null" and Healthy. I am not using CA. Device has been connected to tenant for a couple days now. Very frustrating.
Wow, that's good to hear antfor . So, you created a dedicated CA policy for the user who is registering on the Teams Display. And this CA policy is in Report only mode. So, at the end, it will not prevent access to Office 365. And with this change the device can upgrade now?
Yes, it worked. I did it with my own O365 enterprise tenant in order to get the device running teams view. I then logged off and logged into another tenant (my work account) and have it running teams view, and didn't have to bother the IT guys. It’s an awesome device.
