Forum Discussion
Teams Calling - Call Queues - Teams Channel
Hello
Is anyone having problems with the new Calls channel ?
- The agent Toggle to opt in and out dosn't save and keeps changing back.
- The call history only shows a few calls and not every incoming call.
- The call history show the user that is looking at the history and not the user who has taken the call.
- The Agent present i'e Available, Busy etc isnt showing the correct information and not sending calls to the available agents
Yes, these are symptoms we see for our agents too. It appears to be a front-end issue (visual) issue? Anyway, our workaround has agents ignoring the channel queue 'Calls' tab toggle and setting their queue availability from "Settings > Calls" within the Teams app. Hopefully, Microsoft cleans up that calls tab soon.
- Same issue here. I toggle it off or on through the Team Calls tab on the Channel but it reverts back after a minute.
