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Teams Button on new Microsoft Modern Speaker and Modern Bluetooth Headset Stopped Working
I have the new Microsoft Modern Speaker and Modern Bluetooth headset for Teams. Recently the "Teams" button stopped working on both. If I understand how it's supposed to work when I press it while Te...
Seems there is an issue with current MS Teams version. According to Jabra support, MS would probably come with a new version, but they are not sure about the timeline.
... wondering if it makes sense to purchase MS Teams certified devices, if respective functionality is not included in testing cycles
I also don't think that's really a factor. I guess we just have to wait for Microsoft to release a Teams version where certified devices can work again. Is there a page with known issues? I'd like to understand if Microsoft is at least aware of this.
I got this from a poly ticket I raised…
latest info, from MS is following:
The feature was disabled a while back due to livesite. The issue is fixed but the feature is still disabled. The feature will be enabled next month (i.e. Jan 2022).
latest info, from MS is following:
The feature was disabled a while back due to livesite. The issue is fixed but the feature is still disabled. The feature will be enabled next month (i.e. Jan 2022).
- It works since a few weeks back on Teams Business, just still doesn't work on Teams for Home (On Windows 11). Exact same issue we saw on the Business version starting back in December where the light flashes twice and does nothing. The fix on business was a backend fix by Microsoft as they had intentionally disabled it for some reason.
- Very strange because on my device everything works perfectly (Teams business account).
Any update on the fix for this issue? The answer button is still not working on my device.
- Just wanted to report mine is now working this morning! Same version so this must be something gradually released server side.
- HI,
I am using exact the same as you and this morning the teams-button is working on the speaker. I did nothing like update or so, just wait 🙂
The button now always lights up. - I have 1.4.00.32771 and it's still not working.
- I'm using a Poly Sync 20, and Teams version 1.4.00.32771 (64-bit), and it's working fine.
Maybe it's a gradual release? - For those that it's working again:
What device are you using?
What version of Teams are you on?
I am using a Microsoft Modern USB-C Speaker with Teams version 1.4.00.32771 and it is NOT working. mine is also working now
- Mine still isn't working...
- It works again, finally! I actually didn't have to update anything. Suddently it works again.
- Hi guys,
the ASP service which is what it is used for the Teams button functionality, was disabled, it should be working by Monday, Friday at the latest I believe. Please update Teams client next week and give it a try. I just got a reply from Poly:
"We have checked internally Teams button will not work. Because the authentication part initiated by the Teams on physical connection is not happening as it was disabled by Microsoft recently. Microsoft will bring a team’s update which is supposed to be coming by the last week of January. And after that they will fix this behavior. We also have a ticket logged with Microsoft to check the progress of this issue. For time being use the screen icons to manage calls."
So we just need to wait for the end of this month to have it fixed (hopefully).
Could you provide the ticket number?Issam2204
- charlie2323 I don't have any news unfortunately. Maybe oll_ster has something to share.
PS: I just opened a ticket with Poly to ask them about it. They might have some updates. Happy new year! - could you please provide more info regarding this? is there an ETA, could you provide the ticket number?
Issam2204could you please provide more info regarding this? is there an ETA, could you provide the tickect number?
- Oh thanks, that's good news!
