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Yadwinder1130's avatar
Yadwinder1130
Copper Contributor
Apr 16, 2020
Solved

Select my Background option not visible in my MS Teams

Hi,   I have two laptops from work , don't seem to have "Select my Background option" visible in my MS Teams in one of them. For that particular model of the laptop no one in the company seems to h...
microsoft teams
  • RWYoung's avatar
    RWYoung
    Jul 16, 2020

    Hi Yadwinder1130 

     

    We encountered the very same issue and after some significant hunting, we isolated the issue to 3 JSON files that need replacing.

     

    I have included these files within the zip file attached.

     

    To ensure that this works for you, follow the steps below:

     

    1.  Sign out of Teams (do not just exit the application), and wait until the application asks you to sign in.

     

    2.  Close/Exit Teams by right clicking on the Teams icon in the system tray and selecting Quit.

     

    3. Extract the zip file to a location of your choosing and copy the extracted files.

     

    4. Browse to %APPDATA%\Microsoft\Teams and paste the 3 files you extracted in step 3 into that folder, replacing the originals.

     

    5.  Launch Teams again and sign in.

     

    6.  Enjoy your Backgrounds feature.

     

    Please note that this fix will only work if your laptop/PC has the capable hardware to support this feature.

     

    Hope this helps you!

     

BradatCNC's avatar
BradatCNC
Copper Contributor
Sep 02, 2020

Laurie Pottmeyer - I too cannot access the BACKGROUND EFFECTS and I thought it was because my workstation is still running Windows 7.  (Yes, I know.  There is a reason so please no lectures.)

 

The only thing is now, with a recent TEAMS release, MS introduced the "TOGETHER MODE".  When I activate "Together Mode", my video image is trimmed correctly and placed into the virtual auditorium seating.

 

Now if "Together Mode" works with my WIN7 setup, why does the "Background Effects" NOT work???  Both seem to be equally challenging for the system, no?

 

Just wondering out loud...

ThereseSolimeno's avatar
ThereseSolimeno
Icon for Microsoft rankMicrosoft
Sep 02, 2020

BradatCNC BHMMBHMM CG-1717  Sorry to hear that some of you are still having issues.  There is a uservoice item on this bug: https://microsoftteams.uservoice.com/forums/908686-bug-reports/suggestions/41026024-blur-and-the-background-features-are-complete-gone

 

The more votes it gets the more attention it gets from engineering.  Feel free to leave a comment with your specific issue so they get idea of how widespread the issue is.  Thank you.

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