Forum Discussion
Select my Background option not visible in my MS Teams
We encountered the very same issue and after some significant hunting, we isolated the issue to 3 JSON files that need replacing.
I have included these files within the zip file attached.
To ensure that this works for you, follow the steps below:
1. Sign out of Teams (do not just exit the application), and wait until the application asks you to sign in.
2. Close/Exit Teams by right clicking on the Teams icon in the system tray and selecting Quit.
3. Extract the zip file to a location of your choosing and copy the extracted files.
4. Browse to %APPDATA%\Microsoft\Teams and paste the 3 files you extracted in step 3 into that folder, replacing the originals.
5. Launch Teams again and sign in.
6. Enjoy your Backgrounds feature.
Please note that this fix will only work if your laptop/PC has the capable hardware to support this feature.
Hope this helps you!
jacobos007
Our machines that still do not have this option are all using the following processor: Intel® Core™ i7-8850H.
No folders named ...Backgrounds\Uploads are there already. And even if we create those new folders and restart, still no background options.
Any more ideas guys?
- This worked for me for blur. In my teams folder, /Backgrounds wasn't there; created it, added an image, and still wasn't able to use the backgrounds. This hotkey works. More hotkeys available? And I'm going to continue to play with it to make mine work. Thanks for the assist!
