Forum Discussion
Yadwinder1130
Apr 16, 2020Copper Contributor
Select my Background option not visible in my MS Teams
Hi, I have two laptops from work , don't seem to have "Select my Background option" visible in my MS Teams in one of them. For that particular model of the laptop no one in the company seems to h...
- Jul 16, 2020
We encountered the very same issue and after some significant hunting, we isolated the issue to 3 JSON files that need replacing.
I have included these files within the zip file attached.
To ensure that this works for you, follow the steps below:
1. Sign out of Teams (do not just exit the application), and wait until the application asks you to sign in.
2. Close/Exit Teams by right clicking on the Teams icon in the system tray and selecting Quit.
3. Extract the zip file to a location of your choosing and copy the extracted files.
4. Browse to %APPDATA%\Microsoft\Teams and paste the 3 files you extracted in step 3 into that folder, replacing the originals.
5. Launch Teams again and sign in.
6. Enjoy your Backgrounds feature.
Please note that this fix will only work if your laptop/PC has the capable hardware to support this feature.
Hope this helps you!
DideeFur0531
Apr 24, 2020Copper Contributor
RealTime_M365 I have checked that my version is 1.3.008663, that my PC more than satisfies the CPU and memory requirements (12GB memory 3.3Ghz CPU) but this option still does not appear when I click on ... Others at my work have the same version and it works for them.
At the time I am on Teams on my home PC, I am usually also connected to my work desktop remotely via RDP - would that matter?
J-Jacques
Apr 28, 2020Copper Contributor
I connect to my laptop through RDP and I can still use the background effects. I'm with the others, it could just be your tenant... Has it started working yet?
- ChrisHolding_pslApr 30, 2020Copper ContributorSame problem here. Other users in my tenancy have the backgrounds option. I also checked folder location on my local drive and not there. My Windows 10 machine is at least 5 years old, though. All other features of Teams appear to work
- ChrisHolding_pslJul 05, 2020Copper Contributor
A recent update (late June 2020) to Teams 'suddenly' allowed backgrounds on my 'ageing' machine