Forum Discussion
Rolling out Microsoft Teams to Executives
The "whiteglove" approach is fairly common for the execs with most IT people. We implemented the move from Atlassian about 9 months to a year ago and for each of the execs and the accounting group we had a tech at the desk setting it up and ensuring that they were comfortable. For us that worked as we are still small enough to do that. For a larger corporation though that will not always be feasible. Having the team to work with the users remotely is an option provided there is a certain level of technical competence.
As an MSP I am working through a migration for another company at the moment who is not technically competent. For this I am going the route of documentation, documentation, & more documentation. Lots of screen grabs and keeping the instructions in bite sized chucks. this will get them on the program and using the features they were familiar with from SfB. After that training is required on how to use Teams, working with Channels, and the many other features available in Teams.
For the executives however there will always be a need for the concierge level of service. because we can never forget Knorpp's first law of IT support
"For any given project or task, the number of issues or errors encountered are directly proportional to the importance or sensitivity of the end user"