Forum Discussion
jguymon
Aug 19, 2021Copper Contributor
Reviewing Chat Messages
This may be buried somewhere, but how can a manager or HR review the chat messages for their team or company? We have the 365 Business Standard licensing. Do we need E3 licensing? Thanks in advanc...
- Aug 25, 2021There is no one solution. Again, if you simply select type ”instant message” it will show all chats. Sounds great that you’ll reach out to your partner.
jguymon
Aug 19, 2021Copper Contributor
I created a Core eDiscovery case in which the instructions "After creating an eDiscovery case and choosing who has access to it..." I created the case, but there is no option to choose who has access to it and so far it has nothing to do with the ability I need to review ALL Teams Chat conversations.
Aug 20, 2021
jguymon Okay, let's start over. Teams chat messages (both personal and channel conversations) are actually processed and stored in Azure Cosmos DB, but they are being written to Exchange in a hidden folder in either the personal mailbox or the group mailbox depending on personal chats or channel chats. This is done for compliance reasons, such as the functionality you're requesting and also the reason why you see only Exchange, SharePoint etc. as options (and not Teams) when you create your eDiscovery search.
You can't really "live monitor" the chats as jcgonzalezmartin mentioned but you can see ALL chats as you requested and create activity alerts for ex. but only for "chat updated" and so on.
These are the available tools for Teams compliance as provided in the link in my first reply.
The availability differs depending on your subscription. As also posted in previous reply you'll see what's included in your subscription. Simply scroll down on that page and you'll see that you can use Content search and eDiscovery in your current subscription.
In addition to eligible subscription you need to have the proper permissions too. And are more detailed here Permissions - Security & Compliance Center - Office 365 | Microsoft Docs
Hope it makes things more clear.
- jguymonAug 24, 2021Copper ContributorThank you for your and everyone's responses. Let's break this down to a simple question of what is needed to allow our HR manager and the user's manager to read ALL the teams chat messages? We don't want to do searches in the hope that the right key works are used in the search. The entire chat message needs to read to clearly identity trends and patterns regarding productivity, potential bullying, inconsiderate messages, etc. I would think this would be a simple request since all forms of company communication using company software need the ability to be monitored.
- Aug 24, 2021Did you read my post above? Use ”Type” ’Instant Messages’ and you will see all chats. What you’re requesting is functionality across different subscriptions. For the more advanced compliance features you mention you’ll need to upgrade your subscription (as detailed in the links and pictures). Perhaps you should consider hiring a consultant or reach out to the official support.
- jguymonAug 24, 2021Copper ContributorYes I have read the above posts, but it's been "Information Overload". I'm just looking for a simple 1, 2, 3, etc of what it takes to have the ability to review and read ALL the Teams Chat messages. There's been several "what can't be done" or "compare/review this and that", but the only thing I need to focus is on what it will take get get HR and the managers what they need. I understand that our current license doesn't have this ability. I'm not looking or needing content search. All I'm looking for is what license and settings are needed to do read all Teams Chat messages. I understand there may be several settings that need to be applied, but that takes be back to "What specifically needed to give us the ability to read all Teams Chat messages?" Thanks for all your help on this. I'll reach to support or our IT partner.