Forum Discussion
Marc Mönnikes
Sep 15, 2021Brass Contributor
No new messages in desktop client after switching organisation
Hello,
we have the following problem: Using Windows Desktop Client and we have user which are switchting with this client between own and partner organisation.
When they swtich back to own organisation in client they get no new messages.
They have to close the Teams client and restart the client.
Web browser and mobile client have no problem.
We got information from other company, that they have same problem.
Regards
- Hi everyone - This issue should now be resolved. Please report back if you're still seeing this. We released a new build (1.0.0.2021101136) last week which has been rolled out 100% to R4 to fix this. Please request users to sign out and sign back in to ensure that they receive the latest build.
- jefmeyerIron ContributorWe too are facing the issue. Have a ticket open since Oct. 5th and the workaround provided is to use the browser version of Teams. Not all users recognize this issue since there's no visible error message.
- SeanWatkinsCopper Contributor
Update:
I have raised a ticket with MS, they came back with this:
"Yes, many tenants are experiencing the same issue. it is a known bug and the Teams backend engineering team is currently developing a fix to resolve the issue. they advised that the issue will be rectified in two weeks time. in the meantime users can use the web client while waiting for the issue to be resolved.
Thank you for your time and cooperation. We will be waiting for your feedback."
They have accepted fault - fix due in a few weeks.UPDATE 12/10:
They tried to close off the case saying they have given a 'resolution' and cant leave the case idle. I objected, forcing them to keep the case open and now our tenant is on a priority list for the patch release.
I would advise everyone else to do the same. Try and make sure they dont close off any cases in regards to this because 'Use this workaround and wait for the update' isn't a good enough answer.
Thanks
Sean- GillBrayshCopper ContributorHow do I log a ticket with Microsoft? Do I need to get someone from my company it support to raise the ticket?
- SeanWatkinsCopper ContributorHi Gill,
Yes you will need to contact you IT support team. They should be able to raise a case for this in their O365 admin portal.
Thanks
Sean
- Markus_JohanssonSteel ContributorSeanWatkins I also got told it will be fixed late October.
- 2000Team490Copper Contributor
Came to this forum solely to inquire about this issue that we've been having for weeks now. Thanks for the info and the leg work, Sean.
I'm pretty outraged, because this is a dead in the water bug for several of our clients.. Microsoft seems to have such a cavalier attitude towards these disruptions - "Just do x instead of y while we spend a few weeks taking our heads out of our collective a*ses", all the while taking forever to even acknowledge the issue, and not communicating anything to anyone. Do they understand how businesses operate? If they do, then they should know that you can't just expect an entire organization to change the way they do things on a dime. It would take that long just to arrange to re-train users. Not a viable workaround.- LorenzBCopper ContributorI fully agree -- I don't see how this "we'll fix this in a couple of weeks" attitude is acceptable.
The workaround is a joke. Teams messaging not working is equivalent to phones or e-mail not being operational in a modern organization.
- SeanWatkinsCopper ContributorOur business is currently having this exact same issue. It is only affecting a select number of users but seems to be growing by the day.
User will the working fine in main organisation (A), in MS Teams desktop client. Will switch to organisation (B) then back to organisation (A). User will no longer recieve any new teams messages. User can still send messages though. Problem is always triggered by switching orgainisations and user can only recieve messages again by fully closing the desktop application. Mobile app not affected at all.
Application re-install, re-profile of device does not help. Ruled out auth problems as well.
MS released an new Teams update last week, all users were fine for 2-3 days but now the problem has come back again.
Have opened a case with MS but no response yet.- Zuzanna_BialeckaCopper Contributor
I still see the issue happening. Switching between two team organisations I do not get updates on the chat.
I do however receive notifications about new chat messages for the other organisation while being logged to another one. When I switch to it however the messages are not there.
- jdaddsCopper Contributor
Am also having this issue, finding it irritating as I'm missing messages from other organisations. Only started happening in the last few weeks, was working great until then.
- David PhillipsSteel Contributor
There are two health advisories for this that could be directly related. Both have been closed.
TM278944 - closed 20 Sep 2021 (this TM includes a post incident report)
TM285554 - closed 21 Sep 2021
Title: Some users can't view chat messages in the Microsoft Teams desktop client
User Impact: Users couldn't see chat messages in the Microsoft Teams desktop client.
More info: To bypass the impact, affected users could have used the Microsoft Teams web app, mobile app, or signed out and back in to the desktop client.
Final status: We developed and deployed a fix to remediate the impact with chat messages and slowness when switching chat windows. We've advised that any user sign out and restart their clients to ensure they have the latest version of Microsoft Teams. Please contact support and file a support case if you are continuing to experiences issues, and we'll resume our analysis of the problem.- Marc MönnikesBrass ContributorHello,
thank you, for us problem still exists.
We have opened case - MTSBobSteel ContributorSupport cases have been opened, as was previously mentioned.
- Chance13Copper ContributorSame problem here on 1.4.00.26376
- LorenzBCopper ContributorSame here -- this is extremely annoying!
Macos Catalina, 1.4.00.22368 - MaartenBossCopper Contributor
Marc Mönnikes Same problem here.... this is killing internal and external communication... should we go back to Slack? Anyone who found a workaround? or even better fix?
- sleppertCopper ContributorThe same problem here - we switched temp. to web-client (teams.microsoft.com).
- TLCAdminBrass ContributorNo fix, but more importantly, no word/announcement/status from MS. This affects those of us who work with multiple organizations, possibly in a support role, which means for every one of us that experiences this, 100's if not 1000's of our users are affected because their messages aren't getting through to us. So while it may be a minority or seemingly "small number"of direct users that are encounting this issue, its affecting many many more indirectly.
- mtschrepplCopper Contributor
issues here too - especially when switching organizations -> browse or edit files -> switching back Org - no new chats, whole chat window loading spinner of death etc. - even in teams web - can receive messages but messages sent do not arrive!
- guest9381Copper Contributor
Microsoft: why haven't you left us any feedback on this issue yet? I'd consider this a major issue.
- TLCAdminBrass ContributorThis issue is killing us - Sept 23rd and still experience it, reported it, and no health advisory or issue in the M365 admin center anymore. What the actual f....Maybe everybody at MS too busy oooing and aaahing at the Surface devices announced yesterday? 😉
- Marc MönnikesBrass Contributor