Forum Discussion
eric_joely
Feb 10, 2021Copper Contributor
My Laptop shuts down during TEAMS calls
Like few other collogues I'm using a new Lenovo L13 Yoga. We are using Microsoft TEAMS as our formal application for conference and video calls. Recently we started facing a "random" issue in which ...
- Feb 16, 2021
AJ_Quintana Pedro99 Knightmare
Hi everyone - please use the following mitigation plan for this issue while we work with Lenovo to uncover more of the root cause/solution to this: Lenovo Yoga L13 might shut down during Teams meetings (microsoft.com).
Sam Cosby,Teams Engineering PM
bwilson
Microsoft
Feb 22, 2021Will we continue to investigate this issue can you and others please try this to prevent the unwelcome shutdown?
- Right-click the battery icon in the task bar, select Power Options:
2. Click "Change plan settings":
3. Click "Change advanced power settings":
4. Expand Processor power management -> Maximum processor state node, change both "On battery" and "Plugged in" options to 99%, then click OK to dismiss:
5. Reboot
Please note this is not the outcome, but we hope this will at least prevent the rebooting.
Please let us know how this works or does not work for anyone using these devices.
JD1906
Feb 24, 2021Copper Contributor
bwilson Just a quick update. I made the Power changes on the 4 problem L13 laptops and so far after 48 hours no reported shutdowns. I would like to add that this morning a 5th (mine) shut down when I joined a TEAMS meeting. Up until now it has been the L13's with the i5 processor and 8gb ram. I have not used mine for 3-4 weeks as I've been using the problem laptops so I can troubleshoot them live. I was still on a 1.3 version of TEAMS and my laptop is an L13 however I have an i7 with 16gb ram. The good news is I changed the power settings and was successfully in a meeting for the duration (35 minutes). Fingers crossed and hope I didn't jinx things! JD
- aLiEnMuNkEeFeb 24, 2021Copper ContributorThanks JD1906
It is the same for us except only on the Gen1's L13 i5 8GBRAM we have a couple of Gen2's issued that have not reported the issue...so far!
My own is a Gen2 but the i7/16GBRAM no issues. - bwilsonFeb 24, 2021
Microsoft
Thanks everyone for the replies and assisting us here. Glad to hear it is working so far, and please let us know any successes or failures in testing. Sorry I was away for most of the day yesterday and couldn't reply but thank you all for taking the time to post back here.
- JD1906Mar 02, 2021Copper Contributor
bwilson Just a quick update, so far so good. Every L13 that I have made the power change on has not experienced the problem any further.
- bwilsonMar 02, 2021
Microsoft
Very nice, let me check with the developer to see if any further news.
I appreciate everyone replying.