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janefriolo's avatar
janefriolo
Copper Contributor
Jan 30, 2020

MS Teams - unable to search for a user externally

Hello, I'd like to ask if anyone knows how to fix an issue wherein a person cannot find another user externally in Teams however his colleagues in the same company can exchange messages to the same ...
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KevinTParker's avatar
KevinTParker
Copper Contributor
Feb 21, 2020

ChrisWebbTech you are right about the factors. We have a company who is Islands, using o365 and they can communicate with other companies except us using Teams. We can communicate with other companies using Teams, except them. We both have tickets open and no one can tell us why this is a problem. 

ChrisWebbTech's avatar
ChrisWebbTech
MVP
Feb 21, 2020
DM me your account I can test yours. My guess you guys can initiate but people can’t initiate with you and since y’all probably configures the same can’t start with each other.

What is your upgrade mode?
  • allthewaydre's avatar
    allthewaydre
    Copper Contributor
    Jun 15, 2022

    ChrisWebbTech 

     

    We have Federated Trust setup with mutltiple domains and one of my executives can't search externally.  It was functioning and then stopped.  I've looked at his upgrade mode and he is on Teams only and still can't search for external users.  Because there are multiple companies with their own domains, communicating from company to company is considered external, until we get everyone on a common domain.   Would changing him to Islands create a huge problem?

     

  • Danadkny's avatar
    Danadkny
    Copper Contributor
    Aug 05, 2020

    im a bit mixed up..

    i havent created a buisness, 

    when you create/signin the Teams, it asks you for what purpose,

    i wrote "the work" option , and apperantly since then only trouble,,,

    the client on my PC doesnt let me add my "private/family" one.

    both of them are under the same user mail that i used, the only differnce is that one i marked the work option and the second i market the family and friends option.

     

    the resukt is that from my mobile- i see both accounts, and i'm exposable to my friends only from the "private family " one.

    from my desktop - which i need to be able to be exposed, and perfrom calls, i see only the "work acount" and its not editable.

     

    it sends me a message that its available only for mobile use?!

    dont know what to do..

  • reachrj's avatar
    reachrj
    Iron Contributor
    Aug 05, 2020

    Danadkny Can you please share how did you create Business account? Is it in O365? If yes, is the domain published? What mode you are running in Teams?

  • Danadkny's avatar
    Danadkny
    Copper Contributor
    Aug 05, 2020
    Hi, I’m having trouble using my desktop teams.
    I understand that I cannot use the family and friends option from my desktop, but when I built a business account on my desktop, no one can find me and I cannot reach no one.
    How can I solve this?
  • ChrisWebbTech's avatar
    ChrisWebbTech
    MVP
    Feb 21, 2020
    Well we got mine working with you, so you know that's good to go. Best course is probably having people just stick to Skype Clients until they switch over to Teams Only for external chats. Anyway, keep us posted with your finding. Thanks!

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