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Louise1445's avatar
Louise1445
Copper Contributor
May 08, 2023
Solved

Monitoring call quality for meeting rooms

Hello,   I'm planning to use the callRecord API (https://learn.microsoft.com/en-us/graph/api/callrecords-callrecord-get?view=graph-rest-1.0&tabs=http) to monitor the call quality in my organization...
  • Deleted's avatar
    Deleted
    May 17, 2023

    Hi Louise1445 , Yes, the Microsoft Graph API's CallRecord resource provides information about call quality for calls made in Microsoft Teams, including calls made by meeting rooms. The API captures data related to audio and video quality, network statistics, and other relevant information for each call.

    Even if there is no Office 365 user account or domain user account logged into the meeting room device, the CallRecord API can still provide data for calls made by meeting rooms. The API collects call records based on the call sessions themselves, rather than relying on individual user accounts.

    To access call records for meeting room calls, you can use the CallRecord API endpoints and retrieve the necessary data using appropriate filters and parameters as described in the documentation you provided.

    It's worth noting that you may need the necessary permissions and authentication to access call records through the Microsoft Graph API. Ensure that you have the required permissions and follow the authentication process outlined in the Microsoft Graph documentation to retrieve call records successfully.

     

     

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