Forum Discussion
Missed activity in Teams is still being sent even if turned "off"
Missed activity in Teams is still being sent even if turned "off".
Issue is present in Teams client and Web.
We started getting them again in our Outlook even if it's been turned "off" for a least 2 years.
- Resolved with Microsoft support case:
Cause:
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Issue with the chat service component at golocal regional endpoint.
18 Replies
- Resolved with Microsoft support case:
Cause:
====
Issue with the chat service component at golocal regional endpoint.I think MS just fixed it, we didn't do anything and it stopped happening on it's own.
- Seems to have resolved in our tenant as well.
- Still working with MS on our end as users are still getting the notification. I've turn it on and off again and haven't got the email yet.
- Its possible this is unreported bug and Microsoft still working to resolve the issue but I'm curious to know what version of Teams desktop client your company uses, 32 or 64 bit ? Did you try to update Team or switch to a different version and test ?
AwsAyad my version is 1.5.00.9163 (64 bit).
- This is my build too except I am using the 32 bit version of the desktop client and I'm not having this issue. see my reply to Justin and how my experience is different between the two builds.
- 64 bit some users have 32 but same issue.
Justin418 interesting, I had few users reporting this with a 64 bit version but issue resolved right after forcing the Team desktop client to update (Check for updates). I personally uses the 32 bit version and I never experienced this issue before. Did you try any workaround to see if this forces Teams to act differently ! maybe set the Missed activity emails to daily or hourly for a week or so then switch back to Off and see how it goes. I honestly can't think of something else right now but I'm curious to know if you're working with Microsoft on this issue and if they are able to tell you what happened and why and most importantly, how to fix it !
Justin418
Users in our tenant were experiencing this issue after the recent failure in the Microsoft Teams notification infrastructure (March 31/April 1). After the solution for the infrastructure issue was applied, users (including myself) started receiving missed activity emails or activity notifications for categories of activities that were turned off. Microsoft suggested signing out of Teams and restarting the computer should fix the issue when we opened a service ticket with them. I had already tried these steps in advance of the response from Microsoft and didn't find that it solved this issue. However, turning the offending category of notification on then signing out of Teams before signing back on and turning it off again seemed to work. Here are the instructions I wrote for users experiencing the same issue:Click on the 3 dots on the top right of Teams beside your profile picture>SettingsClick on the 'Notifications' at the leftChange the setting for 'Missed Activity Emails' from 'Off' to 'As soon as possible'Click on your profile picture>Sign out and close TeamsStart Teams again>Repeat Steps 1 to 3 above changing the 'Missed Activity Email' setting back off
Note: If you are receiving notifications in your Activity Feed for other activity that you shouldn't be (posts in channels you don't want to follow, likes and reactions to your posts, etc.). You might try turning those on in Step 3 as well before signing out of Teams then turning them back off again in Step 5.Please note that these steps have not maintained the settings and the issue is still being experienced by users in our tenant, including myself. Apologies that I posted a suggested solution, which was not thoroughly tested. We have a service ticket in with Microsoft, but so far their continued "solution" seems to be signout/restart (spoiler alert: this doesn't work).- I tried these steps but the issue is still present.
Thank youJustin418 Please see my edited response above. Sorry that I don't have a better answer.
