Forum Discussion
Microsoft Teams Room MTR - you'll need a new app to open this skype-mrx
Intel NUC with Logitech TAP Error you'll need a new app to open this skype-mrx The popup is blocking the MTR from signing in, its currently happening on 2 devices, will troubleshoot and update, ...
- There was a poster named RGaray would posted a solution that fixed the problem for me but it looks like his post was removed. The solution he recommended which worked for me was to:
1. Log in as Admin, open the MS store app and run all of the updates for all apps.
2. Elevate the Skype user to the Administrator group
3. Log in as Skype
4. The skype-mrx error will occur. Press CTRL ALT DEL and open Task Manager (you can since Skype is now Admin). You NEED to wait for the Teams Room autorun thing to "timeout" give it a few minutes. When the screen goes black you will see the task manager.
5. Run a new task - shell:AppsFolder
6. Run the Teams Room app.
7. It appears to set itself as default for skype-mrx. Reboot and test.
8. Remove Skype from the Administrators group.
The easiest way to get up and running again is to re-image the NUC. Ask Logitech for the image, they should be able to provide you with a base build image for the Intel NUC. Then you will just need to leave it to sit for a day or so to take all its updates and you should be good to go.
justinbliss I'll give it a go. Logitech's first impulse was to create an RMA to swap out the unit. This didn't seem right since we're presumably dealing with a software vs. hardware issue. What little help they do have online points to running standard OS and device updates and if all else fails using the MTR Recovery Tool. We'll see if my request for a Logitech specific recovery image gets us anywhere tomorrow.
Same problem here. It is really taking a lot of time to fix this issue. Where did You contact Logitech? Shervan_Torabi
- I was able to go into System Restore and restore the NUC back to a point a few days ago and was able to get back up and running without having to re-image.
- Can you explain restore?
