Forum Discussion
Lopicl
Dec 10, 2020Copper Contributor
Microsoft Teams Direct Routing Outbound Calls not working (error 504)
Hello, I am trying to configure Direct Routing on my tenant, using my carrier's hosted multi-tenant SBC. They connected to my tenant with powershell and made all the needed configurations wit...
- Dec 10, 2020
Ok me and my carrier found the issue.
The DNS record for the SBC FQDN was not properly set, thus not redirecting to the SBC IP.
rachelgomez161999
Feb 10, 2023Iron Contributor
If Teams outbound calls won't work, check if you can make calls via the Web App. Then, delete the app cache, reinstall Teams, and contact your admin. If you're an IT admin, be sure to assign phone numbers to users, and create a new voice routing policy.
Regards,
Rachel Gomez
Regards,
Rachel Gomez
My-Username
Feb 10, 2023Copper Contributor
Thank you for the tips 🙂 I'll keep them for future issues we have.
The issue turned out to be a config issue on our SBC. Somehow a few lines of config got lost between our test SBC and the production one.
The issue turned out to be a config issue on our SBC. Somehow a few lines of config got lost between our test SBC and the production one.