Forum Discussion
Jared327
Jun 10, 2020Copper Contributor
Microsoft Teams crashes my entire Internet connection after starting a meeting
Strange problem here, that is tough to comprehend. First off I have a line-of-sight ISP that uses LTE service to broadcast Internet. So its not DSL/Cable, etc. But the advertised speed is 60 mbps do...
- Jun 24, 2020
Hello Jared327 This is something you'll definitely want to report to our answers.microsoft.com tech support site.
noornawaz
Oct 09, 2020Copper Contributor
ericsnell I have the exact same issue. My LTE router works fine for hours but whenever I setup a call on MS teams, internet connection suddenly stop. And one more amazing thing happens, when connection stop working I can hear my colleagues voice for a minute while they can't hear my voice and then call drop eventually.
owrede
Feb 22, 2021Copper Contributor
noornawaz I am using a MacBook (BigSur) and the native Teams client for Mac and I have the same issue: the upstream stops... the router halts but I can hear (and see) my colleges talk for another 20-30 seconds or so. After that I have to hard reset my router to get online again.
I even re-installed my whole OS and made a factory reset of my router. The issue still exists.
One workaround though is to use the browser version of teams for web-conferencing with teams. This seems to work (using latest Chrome).