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Incoming Call Queue Calls - Transfer Failed
We use teams calling (Co-Existence set to Teams Only) for our calling center, have not had any issues until about 4-5 months ago when we lost the ability to transfer calls when customers dial in to o...
- ThomasT4 I just heard from microsoft support. They asked me to try the web client. Guess what, the web client DOES work. Evidently there must be an issue with the desktop client.
MichaelS13 maybe this is a stupid question, but have you checked the OnlineRoutingPolicy? I am assuming if you select the person's name it is a Teams to Teams call, but selecting the mobile number requires a routing policy that will allow the calls to external numbers or mobile numbers.
ABWCCIt is very odd, manually typing an external number will transfer the call, selecting a person and doing the drop down and trying to transfer to work number or cell number the transfer fails. In AD our numbers are formatted +15551234567. Teams to Teams call then transfer to cell number or ad number works, so the issue only appears if the call came into a call queue.
This is the exact issue we are having. We can have a call come in directly to our teams numbers, and can transfer successfully in any way possible. The call makes it through the transfer via external number, internal number, directly through teams, etc.
It is when the call comes in through a call queue that the call can not be transferred. we receive a "transfer failed" error. it's beyond frustrating and my ticket open with Microsoft is still being worked since January and this thread is only now getting traction.
- ThomasT4 I just heard from microsoft support. They asked me to try the web client. Guess what, the web client DOES work. Evidently there must be an issue with the desktop client.
MichaelS13 Could you solve the problem back then? We are encountering the same dilemma currently.
