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Acasey80's avatar
Acasey80
Copper Contributor
Feb 16, 2023
Solved

Having issues signing into a yealink teams room panel

I've read the doco on the android teams devices being logged out, but I don't think that is the issue here.   One of the panels was logged out and when I go and try and log in again via the microso...
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microsoft teams
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  • ChrisCurtisIT's avatar
    ChrisCurtisIT
    Feb 20, 2023

    Acasey80 Exact same issues with our devices. The only thing that changed recently was the type of license as the Teams licensing was changing.

    Did you find a solution in the end?


Marco_Eegdeman's avatar
Marco_Eegdeman
Copper Contributor
Jun 29, 2023

Worked like a charm for us, several Yealink A20+CTP18 & A30+CTP18 with the same problem after doing firmware upgrades & Teams App updates.

The problem was not Yealink related, it is the Teams App version combined with the Intune Android settings ChrisCurtisIT mentioned:

Solution:
Next in InTune, go into your Devices and then into Android Enrollment. Scroll to the bottom and in the section that says "Android Device Administrator" click the "Personal and Corporate Owned Devices" and tick the box in here to "Use Device Administrator to manage Devices". Sign into your device again and you should be golden!

Thanks to ChrisCurtisIT

Petrix's avatar
Petrix
Copper Contributor
Jun 29, 2023
Yes, after the updates to the ROOM SYSTEMS (A20+CPT18), the systems are working with Basic. The issue is the ROOM PANEL not working with the Basic license. Like i said i have had that option tick for about 5 years now. I what to try Teams Shard Devices license but not yes, I wait for the Standard one to expire completely 🙂 and then start other 30 days trail :P. Tnx guys.

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