Forum Discussion
Error during teams meeting: There was a glitch and we're recovering...
Problem was first noted on Thursday 16 July 2020.
Several users have reported similar issues during Teams meetings.
When they start a meeting, initiates any sort of chat…it hangs for about 10 seconds then recovers, then when anyone says anything in chat, it hangs again …eventually, it restarts with the comment that it experienced a “glitch” and was restarting.
Happens regardless if app is on phones/computers. The devices themselves do not hang - it is only the TEAMS app.
OK, so we can pretty much eliminate networking issues then. Could be a tricky one to get to the bottom of. As a next step, I would recommend opening a support ticket with Microsoft to see what they have to say about it.
18 Replies
- It's the same problem I had too. When I participate with my teachers in teams, it says that...
This is a persistent and a menacing issue. What happens is that teams randomly freezes sometimes and then this error dialog box is shown and then the app opens up for a short while only to freeze again and show the same error and this keeps on happening until I ultimately delete the app and reinstall it then it does not happen for the day and then the next day it starts doing this again. Its now becoming much more frequent and sometimes even happens as soon as I reinstall it. These days I have to reinstall it atleast twice a day and this is making the app very annoying, I am not able to attend my online classes. As mentioned by another person above; no the users are far apart rather they are in different locations. Please , if anyone has a solution for my problem
The PS script is deleting the local cache and database.
del %appdata%\Microsoft\Teams\Cache
del %appdata%\Microsoft\Teams\databases
del %appdata%\Microsoft\Teams\IndexedDB
del "%appdata%\Microsoft\Teams\Local Storage"
- I have a problem which sometimes happens and today it was really bad , during the meeting it was continually freezing and then , a few times a screen would appear saying 'hold on ' then I would be disconnected from the internet. I would have to reconnect to the internet in order to rejoin the meting.
JohnKindly open windows PowerShell run as admin on affected machine.
Kindly pest the bellow script on the same PS window :-
$VerbosePreference = "Continue"
# Force Close any Teams Process
Get-Process -Name "Teams" | Stop-Process -Force
# Get Microsoft Teams Paths
$TeamsRemovePath = @()
$TeamsRemovePath += Join-Path -Path ([Environment]::GetFolderPath('ApplicationData')) -ChildPath ("Microsoft\Teams\Cache")
$TeamsRemovePath += Join-Path -Path ([Environment]::GetFolderPath('ApplicationData')) -ChildPath ("Microsoft\Teams\databases")
$TeamsRemovePath += Join-Path -Path ([Environment]::GetFolderPath('ApplicationData')) -ChildPath ("Microsoft\Teams\IndexedDB")
$TeamsRemovePath += Join-Path -Path ([Environment]::GetFolderPath('ApplicationData')) -ChildPath ("Microsoft\Teams\Local Storage")
# Remove items
Remove-Item -Path $TeamsRemovePath -Recurse -Force -Verbose
- Once again today I have had a problem which happens frequently and today it was really bad again, I was disconnected (4 times in 10 minutes ) during a half hour meeting and it was continually freezing and then the screen would appear saying 'HOLD ON Looks like something's went wrong We are trying to fix it ' then I would be disconnected from the internet. I had to reconnect to the internet in order to rejoin the meting. My question is this ( and please be honest ) Have you had experience of this and is it a Microsoft problem or should I look elsewhere for the answer . If you send me more emails please explain simply
I am 77 and looking for a quiet life
Thank You
John
Hi, are all the devices in the same network location, or are the users working from multiple locations?
Multiple locations.
Have managed to run some additional tests with different populations.
The common issue seems to the the presence of the Meeting Chat with the Slides/Video sharing. When we don't use the combination...we don't get the glitch.
OK, so we can pretty much eliminate networking issues then. Could be a tricky one to get to the bottom of. As a next step, I would recommend opening a support ticket with Microsoft to see what they have to say about it.
