Forum Discussion
Benjamin_Duval
Apr 18, 2022Brass Contributor
Delete SIP Device
Hi there a way to delete a unused sip device in the teams admin console? I don't see any option to delete a device in that section.
- Apr 19, 2022
I've been looking for this too, but it doesn't exist yet. Just had a response from MS, its due Q2/CY22.
Common sense would have been to include this from the outset, but...Microsoft...
manishkumarrana
Jan 12, 2023Copper Contributor
I have onboarded number of phones without deleting the old entry, it will not stop you to onboard a new device, only problem will be that you will see stale entry in Admin center.
Do a factory reset on the phone and follow the steps as mentioned in the below link https://learn.microsoft.com/en-us/microsoftteams/sip-gateway-configure
New feature for deleting unwanted entries will come in Q1 2023.
Do a factory reset on the phone and follow the steps as mentioned in the below link https://learn.microsoft.com/en-us/microsoftteams/sip-gateway-configure
New feature for deleting unwanted entries will come in Q1 2023.
JarrodLash
Jan 12, 2023Copper Contributor
I did exactly that. Factory reset the phone, set the provisioning server, and then finally log in. The phones just sit there when I try to login with a different tenant. If I try to log back in with the original tenant and it works fine. It seems the MAC address is locked to the first tenant the device ever registers to.