Forum Discussion
Delay transferring out from auto attendant
We have been testing Teams with Direct Routing trunks provided by a carrier partner. All inbound and outbound calls direct to/from Teams users connect without issue. We are using the Teams apps on Wi...
I'm REALLY glad to hear that MS is working on this. There's only a few days left in Q3, so hopefully we aren't looking at late into Q4. Realistically, it needs to be closer to 1 second, not 3 in order to give the impression of a professional grade, speedy phone system.
We came from an on-prem system which we all knew would be faster than any cloud-based platform, and this was expected. For things that used to be immediate, I prepped our users to expect a 1-2 second delay for most things (initiating, answering calls, transfers, etc), but anything above that is really tough to swallow when everything else used to be nearly instant.
By the way, our workaround to get past the CQ handoff delay is that it goes AA > Generic reception user account, and we have logged into the reception account directly and added receptionists as delegates, and then set Teams for the reception account to "also ring" delegates. Janky, but it works with some drawbacks.
We came from an on-prem system which we all knew would be faster than any cloud-based platform, and this was expected. For things that used to be immediate, I prepped our users to expect a 1-2 second delay for most things (initiating, answering calls, transfers, etc), but anything above that is really tough to swallow when everything else used to be nearly instant.
By the way, our workaround to get past the CQ handoff delay is that it goes AA > Generic reception user account, and we have logged into the reception account directly and added receptionists as delegates, and then set Teams for the reception account to "also ring" delegates. Janky, but it works with some drawbacks.
I have a client where from the time they dial the number and hit send on their cell phone, it takes 37 seconds for it to ring at the branch location - single auto attendant, single call queue - 3 users in the call queue. Will be doing some testing tomorrow and opening a support ticket. But sounds like the same issue.
- BUMP! We are still seeing this? any update in this thread group? We have added a generic greeting but overall the transfer is still quite high.
- This problem is not resolved. New ETA is January 2022.
- I just spoke with Microsoft Support and they are saying that while they are working on they fix, but there is no timeline to share and that we should monitor the Office Roadmap for improvements to the Call Queue handling. They are not giving out a time at this point though and said it was part of a large scale change to the architecture of the teams auto attendants and call queues on the back end.
- No, there has been no update/resolution.
- 37 seconds seems wild. To me, that would appear to be a different issue, unless you have the same issue, but on steroids.
