Forum Discussion

Copper Contributor

Dec 13, 2021

couldn't sign into microsoft teams room 4.10.10.0 but calender is synced

Hey everyone ! Although I have installed / updated the teams rooms app to the latest version and the calender is syncing correctly which means I am able to see the booking but still the device (Micr...

Microsoft Teams Room

Farnold22001

Copper Contributor

Feb 03, 2022

TheGrahamWalsh I have the same issue however I have a little twist with mine. I have spent hours with Microsoft support and send all kinds of logs, they checked all the settings and to no avail. Here is what is happening for me. I have a new system that cant sign into Microsoft Teams the app is running 4.10.10. This unit is from Crestron so it part of their Flex series. I opened a ticket with them and some time I reimaged the ASUS computer and at that point the app version was 4.7.x and it worked. Signed into Microsoft Teams, we made a bunch of test calls, scheduled the room through outlook and everything was great. However, at 2am it went and updated itself to 4.10.10 and it hasn't worked since.

Again, I have hours of troubleshooting with Microsoft and Crestron so I am open to anything here.

TheGrahamWalsh

MVP

Feb 04, 2022

Did you try signing in with a different account (either personal or another resource account)? If I sign in with another account it works, then switch back to a broken account it then works. However, I've seen it fail after a reboot. Just tested again by signing out of a good account and back the dodgy account, all ok. Then rebooted and all ok now. Hopefully it has fixed itself.

Farnold22001
Copper Contributor
Feb 04, 2022
TheGrahamWalsh I've tried in using my account and it still didn't work. All accounts I've tried have worked with the web version.