Forum Discussion
Chat error in a company meeting
We've been testing some larger meetings in Teams and have had generally good performance. We ran into an unusual issue recently. We had about 125 people in the meeting and they were all invited directly from the meeting scheduled in the Teams app on Windows.
We were testing the chat function and several users were unable to access the chat. They got the error "Only team members can chat. Ask the team owner to make you a member."
The meeting was not associated with a team, individuals were invited just by adding them as attendees.
Screenshot attached of the error. Has anyone seen this before?
39 Replies
ArtMarshall Well, well, looks like quite a number of people are experiencing this problem, and I wonder if Microsoft is ever going to grace us with a reply...
In my case, I am having people from outside the organization join a meeting via a link I have sent them, and they are doing it via the web browser (so, no need to either authenticate themselves or install the client on their computer; they just have to enter their name when they join the meeting). I still want them to be able to participate in the group chat, though. Isn't there any way to allow guests to access the chat?
Yesterday we experienced the same issue. We only had 6 people on the call at the time and were testing people join different meetings using the hyperlinks taken from the outlook calendar invite pasted into a teams chat window.
Only one person on the call experienced the issue and dropping and re-connecting did not resolve. Will be interested in how to resolve this as we will be setting up a series of large events using separate teams calls for breakout rooms.
Our team is seeing this intermittently as well. I had at least one report on a large meeting of ~150 individuals experiencing this error. The first time, he joined by clicking on the link in Outlook and experienced the problem. The second time, he joined from Teams on the Calendar tab and things worked as expected.
If anyone else has opened an MS ticket and wouldn't mind sharing the number, I'll drop it in my ticket as well, just PM me.
evtsarna we have experienced this bug several times at our org.
Occurs when the meeting has a lot of invitees (over 100).
Totally unrelated to teams or channels, we invited individual users.
Quitting the Teams client and then opening again and joining the meeting resolved the error.
I had a ticket open 19517180 and sent logs and screenshots of the issue.
Complete waste of time, as usual 🙂
Pretty clear to me this is a bug that the product team need to investigate, if by some miracle someone can raise this to them.
Hi Chuawang,
I am having the same issue and it happens when a meeting commences from the Calendar or Outlook. It does not occur when "Meet Now" option is clicked and members are added in real-time. I have enabled Chat option in the Teams Admin configuration. Screenshot attached.
Will appreciate any guidance as we have a webinar series with external participants to start in a couple of days.
Vivek
- You were using this option ? In a group chat (so with a few people at once, but outside of a channel)
ArtMarshall
We just ran into the same issue for the first time with 96 participants joining.
Only some users were affected but we have not been able to find a pattern.
Also, the users affect by this didn't have the option to record the meeting, it was just not present at all for them.camiloivthat's very similar to what we saw. No discernible pattern. Some users reported that closing the Teams app, signing in to the web client and then rejoining with the Teams client worked (though I'm not 100% that those steps were helpful.
I have this error right now. This is a company-wide meeting that was setup from Outlook and not as part of a channel or Team. Is there anything being investigated for this?
Leaving the meeting and going back in seems to have resolved it but this is getting really annoying.
Just had several members of our Org have the same issue ArtMarshall
